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Dear Bill:
These days, business relationships are tending
shorter,less personal and more computerized. But the
other day when I was in for the oil change and tire
rotation, I was reminded again that you have been
looking after our family cars for over thirty years.
And in those three decades, we've never had a
difference of opinion on suggested repairs, service or
charges. I never once felt I had to get "a second
opinion" on car repairs. What a nice way to do
business! All based on mutual trust and respect.
And your associates down through the years, like Bob
Watts now helping man the front desk, all seem cut
from the same cloth when it comes to being
knowledgeable, professional and "giving a damn" about
customer satisfaction. From my experience Bill, you
have never just been about the car repair business,you
have also initiated and collected enough background
material to author a shop manual on "Taking Care of
Customers & Cars".
Here's to the next thirty!
J.R.Grisenthwaite
Toronto, Ontario
Dear Bill,
I thought it was time I wrote again and thanked you for the excellent service you and your employees have provided me over the last five or six years to keep my ‘97 Pontiac Transport operating well and safely, especially given its fairly high mileage. When I ask your advice, I know I’ll get an honest answer, even if it means “no sale” for you! And when service IS required, the job is done efficiently, promptly, and as reasonably priced as you can possibly make it, without compromising quality.
Again, many thanks...
Sincerely,
June Williams
